Troubleshoot sign-in and access

Start with the message or behavior you see below. After changing an invitation, application assignment, or role, sign out and sign in again.

I see “Awaiting Access”

Your sign-in succeeded, but your account is not connected to a Galdera workspace.

Ask an administrator to open Settings → People and check your email address:

• If your invitation is pending or expired, resend it.
• If you were removed, restore your access.
• If you are not listed, send you an invitation or confirm that your account is assigned to the Galdera application and uses an approved domain.

My invitation did not arrive or has expired

Ask an administrator to select the envelope action beside your name in Settings → People. This sends a new invitation.

Check your spam and quarantine folders, and make sure the invitation address matches the address you use for SSO.

I should be an administrator

An existing administrator can change your role in Settings → People.

If your workspace uses group-based roles, ask your IT team to check your identity-provider group. Group-based roles must be enabled for your workspace before those assignments have an effect.

I can sign in but cannot open an asset

Workspace membership does not necessarily give you access to every forecast version, overlay, or document. Ask an administrator or an editor of the asset to open Share and give you Can view or Can edit access.

I cannot find People in Settings

Only organization administrators can open Settings → People. Ask an existing administrator to check your organization role.

Contact Galdera

If the problem continues, send your Galdera contact:

• The affected email address.
• The exact error message or a redacted screenshot.
• The approximate time of the sign-in attempt and your time zone.
• Whether the problem concerns SSO, an invitation, a role, or an individual asset.

Never send passwords, private keys, or unredacted SAML assertions.